PRIVACY POLICY

This privacy notice provides you with details of how we collect and process your personal data through your use of our site

 

  1. DATA CONTROLLER

Silvija Zagar
Business Registration: RCS Luxembourg A42501
Email: connect@silvijazagar.com
Website: silvijazagar.com

 

  1. COOKIES

This website uses cookies – small text files stored on your device to improve website functionality and user experience.

2.1 Essential Cookies

These cookies are necessary for the website to function properly.

2.2 Analytics Cookies (Optional)

We use Google Analytics to understand how visitors use our website. You can manage your cookie preferences through your browser settings.

Disabling certain cookies may limit website functionality.

 

  1. PERSONAL DATA PROTECTION

3.1 What Personal Data We Collect

We collect and process the following personal data:

  • Contact information: Name, email address, phone number, address
  • Appointment data: Session dates, times, booking information
  • Communication records: Emails, messages, contact form submissions
  • Payment information: Processed securely by Stripe (not stored on our servers)
  • Session notes: Therapy/coaching records (with your consent)
  • Technical data: IP address, browser type, pages visited

We do NOT collect sensitive data such as racial origin, political opinions, or religious beliefs, except health information directly relevant to therapy services (only with your explicit consent).

 

3.2 Purposes of Data Processing

We use your personal data to:

  1. Provide services: Schedule appointments, deliver therapy/coaching sessions, maintain records
  2. Process payments: Handle transactions and issue invoices
  3. Communicate: Respond to inquiries, send appointment reminders
  4. Send marketing emails: Email communications about our services, workshops, articles, and updates
  5. Analyze website usage: Improve our services and website functionality
  6. Legal compliance: Fulfill tax and professional obligations

 

3.3 Data Retention

We retain your personal data as follows:

  • Therapy/coaching records: 10 years from last session (professional obligation)
  • Invoices and financial records: 10 years (Luxembourg legal requirement)
  • Contract information: 5 years after contract completion
  • Marketing consent: Until you withdraw consent (then immediately deleted)

After retention periods expire, your data is permanently deleted or anonymized.

 

3.4 Third-Party Service Providers

We use the following trusted GDPR-compliant service providers:

  • Hitrost: Website hosting (EU-based)
  • MailerLite: Email communications (EU-based)
  • Stripe: Payment processing
  • Zoom: Online sessions
  • Calendly: Appointment scheduling

 

  1. YOUR RIGHTS

Under GDPR, you have the right to:

  1. Access your personal data
  2. Correct inaccurate or incomplete data
  3. Delete your personal data (“right to be forgotten”)
  4. Restrict how we process your data
  5. Data portability (receive your data in a transferable format)
  6. Object to processing based on legitimate interests
  7. Withdraw consent at any time (doesn’t affect prior lawful processing)

 

  1. MARKETING COMMUNICATIONS

5.1 When We Send Marketing Emails

In accordance with EU privacy regulations, we may send you emails about our services, workshops, articles, and updates if:

  • You have given explicit consent, OR
  • You have purchased services from us or inquired about our services

You will always be given the opportunity to opt out when we collect your email address, and you can unsubscribe at any time.

5.2 How to Unsubscribe

Every marketing email includes an “unsubscribe” link. You can also opt out by:

We will process your opt-out immediately.

Opting out of marketing does NOT affect service-related communications (appointment reminders, invoices, payment confirmations).

 

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to read the privacy policy of every website you visit.

 

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

For significant changes, we will notify you via email.

 

  1. CONTACT US

For questions about this Privacy Policy or your personal data:

Silvija Zagar
Email: connect@silvijazagar.com
Website: silvijazagar.com

 

Last Updated: January 1, 2026